01
Intake and payment
Settle who is asking, in what event, and with what question.
CARE SERVICE
We turn an overwhelming care situation
into the next action.
A care report is designed to cut the time a guardian spends searching and comparing, and to organize what to confirm now and what to do next.
REPORT FLOW
Business hypothesisOne request becomes
four useful outputs.
02
Judgment and report
Urgency, information still needed, and options at a glance.
03
Choose and act
Prepare and record the questions, documents, and schedule for institutions.
04
Confirm and re-request
Organize the outcome and next actions to share with family.
REPORT CONTENT
Business hypothesisWhat the report includes
- Current situation and a summary of the guardian’s request
- Urgency and information not yet confirmed
- Care options and expected cost range
- Key questions to ask institutions
- Family role split and follow-up schedule
- How to confirm the outcome and when to request again
Every report carries its sources, verification dates, and a statement of the report’s limits.
DELIVERABLES
Business hypothesisResults come in three forms.
Different situations need different depth. Scope and fees will be set during business review; please contact us for the current plan.
| Deliverable | Length | What the guardian receives | Suited for |
|---|---|---|---|
| Situation Report | 1–2 page PDF | Current situation, urgency, options, next actions, five questions to ask institutions | When you do not know where to start |
| Option Comparison Report | 3–5 page PDF | Up to three care alternatives, estimated cost range, pros and cons, a summary for family | When the family must compare and decide together |
| Action Readiness Package | 5–7 page PDF | Inquiry scripts, contact log, document checklist, family roles, 7-day follow-up plan | When you need to call and apply right away |
STEP BY STEP EXAMPLE
Example · fictional caseThe four steps, by example
A fictional guardian submits a request, receives the report, takes real action, and confirms the result. Here is each step.
Fictional case · not real customer information. People, institutions, and circumstances are all examples.
Preparing daytime care after Mother’s hospital discharge
STEP 1
Example · fictional caseIntake and payment
We settle who is asking, in what event, and with what question. The intake standard is the Situation Report.
Who requests
Not the parent, but an adult child or guardian aged 40–60 who lives elsewhere (fictional Guardian A).
Weekday visits are hard, and there is no time to phone and compare each institution.
In what event
A parent’s hospital discharge is near, but weekday daytime care after discharge is not arranged.
Other triggers include a fall, the timing of a grade application, or a change in care method: ‘something that must be settled this week’.
The guardian’s question
“How should we prepare weekday daytime care right after discharge?”
The question is narrowed to one. Priorities are in the order safety → cost → speed of starting.
Fields entered before the order
- ·The parent’s age group and area (city/county/district level)
- ·A one-line description of the situation
- ·The one question the guardian wants solved
- ·Three priorities in order
- ·What has already been confirmed (long-term care grade, discharge date, etc.)
- ·How and when the guardian can be reached
As a rule, we do not collect identifying information such as name or resident registration number at intake.
Payment and confirmation
- ·Product: Situation Report · 1–2 page PDF
- ·After payment we send a confirmation of receipt and the expected time of the first reply. We aim to reply within one business day.
- ·How to correct entries and the refund policy will be set during business review; please contact us for the current plan.
STEP 2
Example · fictional caseJudgment and report
Here are the PDF’s table of contents, its sources and verification dates, and how the deliverables differ. The content below is from the Situation Report sample.
PDF contents (Situation Report sample)
- 1Summary of the guardian’s request
- 2The parent’s situation
- 3Urgency
- 4Information not yet confirmed
- 5Comparison of three options
- 6Three next actions
- 7Five questions to ask institutions by phone
- 8Limits and disclaimer of this report
1. Summary of the guardian’s request
- Guardian
- Adult child living elsewhere (fictional)
- Question to solve
- How to arrange weekday daytime care right after discharge
- Priorities
- Safety → cost → speed of starting
2. The parent’s situation
- Condition
- Mother in her 80s (fictional). Discharge is planned and she wishes to stay at home.
- Daily life
- She is alone for long stretches on weekday daytimes.
- Area
- A provincial small city (fictional)
3. Urgency
Needs confirming this week
The hospital and care institutions must be checked within this week. Care needs can change right after discharge, so it is better to confirm the hospital’s discharge guidance first and then compare services. This is guidance on the order of checking, not a medical judgment.
4. Information not yet confirmed
- ·Whether a long-term care grade (the eligibility grade under national long-term care insurance) was applied for, and the result
- ·The exact discharge date and post-discharge precautions
- ·How much help is needed with walking and meals
- ·Days the family can take turns caring
5. Comparison of three options
| Option | Suited when | Check first | Pros and cons |
|---|---|---|---|
| Home-care service (visiting care at home) | She wants to keep living at home | Grade status, visiting hours, co-payment (what the user pays) | Good for staying at home / may start late without a grade |
| Short-term family care + hospital coordination | Right after discharge, before her condition settles | Days the family can alternate, content of discharge education | Close view of the early condition / heavy schedule burden on the guardian |
| Day care (care at an institution during the daytime) | When no guardian is present in the daytime | Transport, meals, operating hours, waiting period | Fills the daytime gap / availability and waiting are variables |
Costs vary by area, grade, and hours of use, so the sample does not fix figures. The Option Comparison Report states the range we confirmed.
6. Three next actions
- 1Ask the hospital about the discharge date, discharge education, and precautions.
- 2Confirm whether a long-term care grade was applied for and decided.
- 3Ask two local institutions about operating hours, cost, and waiting period.
7. Five questions to ask institutions
- 1If I apply now, how long is the wait before use?
- 2Can she use it on weekday daytimes?
- 3What documents must the guardian prepare?
- 4Are there extra costs besides the co-payment?
- 5Can the service be adjusted if her condition changes?
8. Limits and disclaimer of this report
This report is a checking order and comparison material based on information the guardian provided and publicly available rules.
It does not include medical diagnosis or prescription, long-term care grade decisions, guarantees of service quality, or recommending or brokering particular institutions or personnel (introducing people or institutions for a fee). Final decisions and contracts are made by the guardian, the family, and the institution.
Information that was not entered and institutions’ latest operating status may not be reflected, so we recommend confirming by phone.
Sources and verification dates
| Content | Source | Verified |
|---|---|---|
| Long-term care procedure (application, assessment, grading, care plan) | Long-Term Care Insurance service procedure (National Health Insurance Service) | 2026-10-06 |
| Each institution’s hours, cost, and waiting period | What we asked the institution directly after intake | The inquiry date is recorded in the report |
How the deliverables differ
| Deliverable | Length | What the guardian receives | Suited for |
|---|---|---|---|
| Situation Report | 1–2 page PDF | Current situation, urgency, options, next actions, five questions to ask institutions | When you do not know where to start |
| Option Comparison Report | 3–5 page PDF | Up to three care alternatives, estimated cost range, pros and cons, a summary for family | When the family must compare and decide together |
| Action Readiness Package | 5–7 page PDF | Inquiry scripts, contact log, document checklist, family roles, 7-day follow-up plan | When you need to call and apply right away |
STEP 3
Example · fictional caseChoose and act
This shows what the guardian does after receiving the report, and how to ask and record at institutions. The aim is a report that leads to action, not one that is read and shelved.
What the guardian does after the report
- 1Ask the hospital about the discharge date, education, and precautions
- 2Confirm whether the long-term care grade was applied for and decided
- 3Ask two local institutions about hours, cost, and waiting period
- 4Share the summary with family and divide roles
Questions to ask institutions
- 1How long is the wait before use?
- 2Can she use it on weekday daytimes?
- 3What documents must be prepared?
- 4Are there extra costs besides the co-payment?
- 5Can the service be adjusted if her condition changes?
Contact and consultation log (sample · fictional case)
| Contacted | Date | Response | Availability | Next step |
|---|---|---|---|---|
| Hospital social work team (fictional) | 1–2 days after intake (example) | Gave the planned discharge date and education schedule | Not applicable | Guardian attends the education |
| Day-care institution A (fictional) | Example | Weekdays possible, with a waiting list | Waiting | Schedule an in-person consultation |
| Home-care institution B (fictional) | Example | Time slots to be agreed after the grade is confirmed | Checking | Ask again after the grade result |
Whether a service was actually connected is confirmed from what the guardian enters or reports. This service does not guarantee service quality.
STEP 4
Example · fictional caseConfirm and re-request
We organize the result and return it to the guardian, and tell them they can ask again when a new care problem arises. Everything below is a fictional example.
Result summary (delivered to the guardian · fictional example)
- Institutions contacted
- Two contacted (example)
- Consultation schedule
- Visit consultation with day-care institution A being arranged (example)
- Availability
- A: waiting list / B: to be agreed after grade confirmation (example)
- Expected cost
- The range including co-payment is entered after the institution confirms. The sample does not fix figures.
- One-line summary
- This week the hospital discharge education and a grade application need confirming, and day care is the first-choice option under consultation for the daytime.
When you can request again
- ·When the parent’s condition or life changes (readmission, a fall, grade change)
- ·When the chosen institution is unavailable or the wait grows long
- ·When cost or terms of use change
- ·When another family member has a similar problem
Where families share
- ·Sending the Option Comparison Report’s family summary to siblings or relatives
- ·Reviewing the Action Readiness Package’s family role table together
- ·Answering ‘Was this helpful?’ after the result and introducing the service to others
The parent, institution, and circumstance data on this screen are all fictional. Scope and fees will be set during business review; please contact us for the current plan.
Tell us about your parent’s care situation.
Scope and how to use the service will be set during business review; contact us and we will share the current plan.